Eng
Get the app
Home

Payment

Last updated

This is a convenience translation. In case of any discrepancy, the Russian version of the document prevails.

1. Payment methods

Payment is made online with Visa and MasterCard bank cards through the FreedomPay payment service.

Card details are entered on the secure FreedomPay payment page. They are transmitted encrypted and are not stored on the servers of AlanaTech Group LLP.

2. How payment works

  • Choose your destination country and a plan in the app or on the website.
  • Confirm that you agree to the Public Offer and the Privacy Policy.
  • You will be redirected to the secure FreedomPay page to enter your card details.
  • Your bank may ask for a one-time 3-D Secure code by SMS.
  • After successful payment the eSIM profile is issued automatically — usually within 5 minutes. The installation data appears in “My eSIMs”.

3. Price

Prices are stated in tenge of the Republic of Kazakhstan and depend on the country, data amount and plan validity. Current prices are published in the Service.

The final amount is shown before you confirm the payment. The Contractor charges no additional fees; any fees of your card-issuing bank are set by your bank.

4. Payment security

Payments follow the rules of the Visa and MasterCard international payment systems based on confidentiality and security. Modern encryption and secure channels are used.

The personal information you provide (name, email address, card number) is confidential. Card details are transmitted only in encrypted form and are not stored on our server.

5. If a payment fails

The most common reasons for a decline:

  • the card is not enabled for online payments — check with your bank;
  • insufficient funds on the card;
  • card details were entered incorrectly;
  • the card has expired;
  • the bank declined the transaction under its own security rules.

If a payment is declined, no money is charged. You can place the order again. If an order is not paid within 30 minutes, it is cancelled automatically.

6. Refunds

The service is deemed rendered once eSIM installation data has been shown to you — the activation string or QR code. From that moment no refund is made: the data provided cannot be revoked or reused.

A refund is made if:

  • installation data was not provided — the money is refunded in full and automatically, no request needed;
  • there was a double charge for one order.

To request a refund, write to alanatech.kz@gmail.com stating the order number and payment date.

The refund is made to the same bank card within 14 (fourteen) business days of the decision. Cash refunds for card payments are not possible.

7. Before you buy

Make sure your device supports eSIM and is not locked to a carrier. You can check this in your device settings or with your carrier. Device incompatibility is not grounds for a refund once installation data has been provided.