Contacts
This is a convenience translation. In case of any discrepancy, the Russian version of the document prevails.
Get in touch
| alanatech.kz@gmail.com | |
| Phone | +7 775 929 4004 |
| Hours | Monday — Friday, 9:00–18:00 (GMT+5) |
| Response time | within one business day |
For questions about payment, refunds and how the eSIM works, write to us by email — your request reaches the right specialist straight away and the conversation history is kept.
Report fraud
If you notice suspicious activity related to our service or an unauthorised charge, report it immediately to alanatech.kz@gmail.com or by phone at +7 775 929 4004.
FAQ
Does my device support eSIM? Most iPhone models from XS on, as well as Google Pixel and Samsung Galaxy S20 and newer. Check the “Mobile data” section in your device settings — if eSIM is supported, there will be an option to add one.
When does the plan’s validity start? With the first connection to a network in your destination country, not at purchase. You can install the eSIM in advance at home over Wi-Fi.
What if the internet doesn’t work? Check that data roaming is on for this line and that it is selected for mobile data. If that doesn’t help, write to us.
How do I delete my account? In the app, in the profile section, or — if the app is already removed — by request to our email. Both ways are described on the Delete account page. Order data is kept in anonymised form as accounting records — see the Privacy policy.