Public offer agreement for services

1. General provisions

This document is a public offer (the Offer) of AlanaTech Group Limited Liability Partnership, BIN 160240009011 (the Contractor), and sets out the terms of providing access to mobile data via virtual SIM cards (eSIM) to individuals (the Customer).

The Offer is published under Articles 395, 396 and 447 of the Civil Code of the Republic of Kazakhstan. The Customer accepts the Offer by placing and paying for an order.

By accepting, the Customer confirms having read the terms of this Offer and the Privacy Policy and accepts them in full and without reservation.

2. Terms and definitions

Service — the baylanys.com website and the Baylanys mobile app, through which the Customer chooses and pays for a plan and receives the data to install an eSIM.

eSIM — a virtual SIM card: a mobile carrier profile installed on the Customer’s compatible device without a physical card.

Plan — the amount of mobile data, its validity period and coverage area as published in the Service.

Installation data — the activation string, QR code and installation link used to install the eSIM profile on the Customer’s device.

Top-up — buying an additional plan for an already installed eSIM without issuing a new profile.

3. Subject of the Offer

The Contractor provides the Customer with access to mobile data services under the chosen plan, and the Customer pays for such access under the terms of the Offer.

Telecom services are provided by foreign carriers and an aggregator with which the Contractor has contracts. The Contractor acts as an authorised distributor of plans and is not a mobile carrier.

No physical goods are delivered under this Offer. The service results in providing the Customer with eSIM installation data in electronic form.

4. Conclusion of the agreement

The agreement is concluded upon acceptance — payment for the chosen plan in the Service.

Before paying, the Customer must read the Offer and the Privacy Policy and confirm agreement with them. Payment is impossible without such agreement.

The Customer is responsible for the accuracy of the email address provided at registration, since the Service sign-in code is sent to it.

5. Device compatibility

Before paying, the Customer must make sure their device supports eSIM and is not locked to a carrier (SIM-lock). A list of compatible devices is published in the Service.

Incompatibility of the Customer’s device, a carrier lock or lack of network coverage where the Customer is located are not grounds for a refund once installation data has been provided, since the service is deemed rendered at that point.

6. Price and payment

Prices are stated in tenge of the Republic of Kazakhstan and published in the Service. The final amount is shown to the Customer before the payment is confirmed.

Payment is made by bank card (Visa, MasterCard) through the FreedomPay payment service on a secure payment page. Card details are not passed to or stored by the Contractor.

Payment is made in advance at 100% of the chosen plan’s price. The payment obligation is fulfilled when the payment system confirms the payment.

If payment is not received within 30 (thirty) minutes of placing the order, the order is cancelled automatically. No money is charged in this case.

7. Provision of services

After payment is confirmed, the Contractor places the order with the supplier and provides the Customer with eSIM installation data in the Service. The usual time is up to 5 (five) minutes.

A plan’s validity is counted from the eSIM’s first registration on a network within the plan’s coverage area, unless the plan description says otherwise. Buying a plan in advance does not shorten its validity.

If installation data could not be provided for reasons beyond the Customer’s control, the order is cancelled and the money paid is refunded in full under Section 8.

8. Refunds

The service is deemed fully rendered once eSIM installation data has been provided to the Customer (the activation string or QR code has been displayed). From that moment no refund is made, since the data provided cannot be revoked or reused by the Contractor.

Refunds are made in the following cases:

• Installation data was not provided — a full refund, made automatically without a request from the Customer;
• Double charge for one order — a refund of the overpaid amount;
• other cases — at the Contractor’s discretion based on the Customer’s request.

To request a refund, the Customer writes to alanatech.kz@gmail.com stating the order number and payment date.

The refund is made to the same bank card used for payment within 14 (fourteen) business days of the decision. Cash refunds for card payments are not possible.

9. Rights and obligations of the parties

The Contractor undertakes to provide eSIM installation data according to the paid plan and to protect the Customer’s personal data.

The Contractor may suspend services if the Customer breaches the Offer or the legislation of the Republic of Kazakhstan.

The Customer undertakes to use the services in accordance with the legislation of the Republic of Kazakhstan and of the country of stay, and not to pass installation data to third parties.

The Customer may contact the Contractor’s support about the services.

10. Liability

The parties are liable in accordance with the legislation of the Republic of Kazakhstan.

The Contractor is not a mobile carrier and is not responsible for the quality, speed and availability of foreign carriers’ networks, for lack of coverage in a particular place, or for restrictions imposed by the laws of the Customer’s country of stay.

The Contractor is not responsible for the service being unusable due to the Customer’s device being incompatible or locked, or due to the Customer’s mistakes when installing the profile.

The parties are released from liability for failure to perform obligations during force majeure.

11. Personal data

The Customer’s personal data is processed in accordance with the Privacy Policy published in the Service and the Law of the Republic of Kazakhstan “On Personal Data and Their Protection”.

By accepting the Offer, the Customer consents to the processing of their personal data to perform this agreement, including sharing the necessary data with the telecom service provider.

12. Term and other conditions

The Offer takes effect on the date of acceptance and remains in force until the parties have fully performed their obligations.

The Contractor may change the Offer unilaterally by publishing a new edition in the Service. Changes do not apply to orders already paid.

All disputes are settled by negotiation and, failing agreement, in court at the Contractor’s location in accordance with the legislation of the Republic of Kazakhstan.